Frequently Asked Questions

Business Information

 

Where are you located?

We have two locations: Hidden Trail at 3147 Tecumseh Rd East (Asylum and Mad Hatter) and Mind Over Matter by Hidden Trail at 4897 Tecumseh Rd East, upper level (Timepiece, Prolixin and Man in the Corner). Please note your destination carefully before departure – finding us isn’t part of the puzzle!

When are you open?

We are open by appointment only. Walk-ins are highly discouraged. Bookings are available weekdays from 3:00 pm to 10:30 pm (closed Wednesdays) and weekends from 12:00 pm to 10:30 pm. To see available time slots, check our booking page.

How do I make a booking?

You can book online or call us at 519-990-7054. We request booking at least two hours prior to your start time. To secure your booking, you will need to pay a one-person deposit.

How much does a room cost?

Pricing is $25+tax/person. Students receive $2 off.

What payment methods are accepted?

The one-person deposit can be paid online using all major credit cards or PayPal. For alternative options, please call us at 519-990-7054. On premises, we accept cash or credit only (NO debit or debit Visa).

Do you have gift cards?

We have gift cards and gift vouchers! Click here to find out how to get your hands on one.

Do you do birthday parties or corporate events?

Yes, we do all sorts of events! Check out our Special Events and Corporate Bookings pages to learn more.

Escape Room Information

 

What is an escape room?

Escape rooms are themed rooms filled with puzzles, hidden items, padlocks and more. Your goal is to explore and solve these puzzles in order to reach a goal and escape in under an hour. This can involve searching for hidden items, finding secret codes, opening locks and more. (Note: You can leave at any point, though we recommend playing it out!)

How much time do we have, and what if we don’t get out?

You have one hour to complete the room. Your goal is to escape before that hour is up! If you do not escape within the hour, we will try to show you the rest of the room’s surprises before letting you out.

How many people are needed to complete a room?

Each of our rooms has a recommended group size in the description. To inquire about booking a room for fewer or more people than the recommendation, please contact us. We find that a group of 4-8 people works well for any room.

Are the rooms private?

Yes! When you make a booking, it is blocked off for your group only, no matter how small. You will not be grouped up with strangers. That said, multiple rooms may be booked at the same time, so you may encounter other groups in the lobby.

How hard are the rooms?

We aren’t fans of assigning strict difficulty levels to our rooms, since everyone is good at different types of puzzles! In general, however, we think Mad Hatter’s Birthday and Timepiece Genesis are good beginner rooms, while Prolixin, Cherry Meadow Asylum and The Man in the Corner are trickier.

How scary are the rooms?

The Mad Hatter’s Birthday, Prolixin and Timepiece are definitely not scary. Unless you’re afraid of an awesome time. Cherry Meadow Asylum is more creepy than scary, while The Man in the Corner is scary.

What ages do players have to be?

All ages are welcome, though we recommend at least one adult in the room for players younger than 12. Please note that The Man in the Corner contains adult themes. Players must be 18+ or provide a guardian’s signature. We also ask that you contact us to discuss content in the Cherry Meadow Asylum to determine if it is appropriate for younger players.